Alerts

Alerts are used to automatically detect and notify about system-related events based on defined conditions.

They consist of two main elements:

• Policy → Defines the alert logic
• Incident → A triggered occurrence when the policy conditions are met

Access

• Organization level: Available via the left navigation
• Site level: Available as a tab within the Site detail view

Alerts are defined on Organization level and are not automatically inherited by Sub-Organizations.

Alert Structure

Each alert policy consists of three main sections:

1. Information

• Name and description of the alert
• Option to mark the alert as critical
• Optional: Require acknowledgement for critical alerts

Acknowledgement

• Alerts marked as acknowledgement required can be acknowledged
• This is typically used for critical alerts requiring user action

2. Condition

Defines when the alert is triggered.

You can configure:

• Trigger parameter (system value)
• Operator (e.g. > < =)
• Comparison parameter

Supported conditions:

• System metric compared to a fixed value
• System metric compared to another system metric
• No Data detection
  • For entire Data Sources
  • For specific Components

3. Notification

Defines how users are informed.

• Add one or multiple email recipients (comma-separated)
• Define notification frequency

Note

If no email is defined, the alert will still be triggered and visible on the platform, but no notification will be sent.

Note

To receive only the first notification when an alert is triggered, set the frequency to ONCE.

Create an Alert

1. Go to Alerts in the left navigation or the Site tab
2. Click Add Policy
3. Fill in:
   • Information
   • Condition
   • Notification
4. Click Add Alert

The alert will appear under Policies, where it can be:

• Activated / deactivated
• Edited
• Deleted
• Duplicated

Manage Alerts

Once an alert policy has been created, it can be managed under Policies.

Activate / Deactivate Alerts

Alerts can be enabled or disabled without deleting them.

1. Go to Policies
2. Select the desired alert
3. Click Edit
4. Toggle the Activate checkbox
5. Save the changes

• Activated: The alert is active and can trigger incidents
• Deactivated: The alert remains stored but will not trigger

Duplicate Alerts

Existing alert policies can be duplicated to quickly create similar configurations.

1. Go to Policies
2. Locate the desired alert
3. Click Duplicate

This creates a copy of the alert, which can then be modified as needed.

Alert Incidents

An Incident is created when the alert condition is fulfilled.

Note

An incident is defined as a continuous time period in which the condition is met.
If the condition is no longer fulfilled and then triggered again, a new incident is created.

Analyze Alerts

At the top of the Alerts page, you can see all triggered incidents within the selected time range.

Views

Use the top right switcher to toggle between:

Table View

• Lists each individual incident
• Supports:
  • Search by name
  • Sorting

Card View

• Aggregates incidents
• Groups related occurrences together

Click on an incident group to view the details of its occurrences.

In the Card View, alerts can be filtered by:

• Time range
• Type:
  • All incidents
  • Critical
  • Acknowledgement required
  • Acknowledged